FAQ

Q: Can I purchase multiple tickets?

A: Yes. Unique access codes will be sent out in individual emails to the email address used to purchase the tickets. The purchaser can then distribute those unique access codes to the other ticket recipients.

 

Q: I received my confirmation email, but I don’t know how to access the show?

A: You will be sent a unique access code and link to view the show via email. The access email will be sent out no later than 3 hours in advance of the start of the show.

 

Q: The show is less than 3 hours away, and I haven’t received my access code in email

A: First, please check your spam/junk mailbox. If you still cannot find it, email customer service at info@merchconnectioninc.com as soon as possible with your order number and email used to purchase the ticket so we can get you the code and link before the show starts.

 

Q: I bought some merch items, and have some questions. Who can I email?

A: info@merchconnection.com

 

Q: When will my merch items ship?

A: Most merch orders will ship in late May 2021. However, the custom cut and sew items will take longer to ship. If you ordered the joggers, jersey, or shorts, please expect those to ship in early to mid June 2021.

 

Q: Can I exchange or return a merch item that I purchased?

A: Being how all merch items are being made based on orders received during the sales period, we are not offering returns or exchanges. There will not be extra stock of these items to facilitate size changes or otherwise.